Payments, Shipping, Returns & Refunds

PayPal Acceptance Mark
Payments

Here at Sjcartier Ltd, we accept multiple secured payment methods. Whether you use PayPal, Google Pay or Apple Pay you can use our quick checkout method, with your already saved details with these companies. Or you can decide to set up an account and pay via our Stripe Payments gateway with your Debit / Credit Card. We currently are accepting payments using GBP, Euros, US Dollars and Swiss Francs as payments, do check terms of each service via links above.

Shipping

Shipping within the UK we do offer three options; 1) Free Shipping via Royal Mail 1st/2nd Class Signed For Shipping 2) £2.00 Royal Mail Tracked 48hr Signed For Shipping 3) £4.00 Royal Mail Tracked 24hr Signed For Shipping.  We package and ship all items in protective, safe and secure packaging, with bubble wrap used for most.

We aim to dispatch, all, UK purchases via Royal Mail 1st Class immediately!!! So you can rest assured, that your tracking number will be added to your order (and PayPal if used) as well as sent via email within 24 hours.

Do check our Trustindex reviews or eBay Shop feedback to understand the pride & reliability of my shipping/dispatch service. As I take pride in allowing you, the shortest wait time possible, for delivery of all your purchases.

When shipping Internationally we also have two options;

  1. Royal Mail Track and Signed £12.99 to all European countries or £22.99 to the rest of the world, wherever you may be.
  2. £30.99 UPS Tracked & Signed which may sometimes incur an additional tax depending on your country of delivery.

We ship all purchase in safe and secure packaging with ALL items sent abroad also wrapped in bubble-wrap & secure boxes for extra safety. As per UK delivery we also dispatch all purchases immediately! With tracking added to order (and PayPal order if used) as well as sent via email within 24 hours.

All products purchased will be shipped as 1 order if paid together as one. If payment is made for items individually, purchases will be shipped individually unless contacted prior.

If you have any queries do ask via our contact page. Or if preferred you can message us via our Facebook chat below or any of our social networks.

Returns

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Refunds

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

61 Amhurst Road, L1335 Capital House, London, London E8 1LL.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

If you have any questions about our Returns and Refunds Policy, please contact us:

Jenny McCulloch
Jenny McCulloch
19 March 2023
Fab, all Great. Thank you x
Carly Hall
Carly Hall
31 December 2022
I ordered a roulette game yesterday morning at 9am and I have received it already! Fantastic service and top communication. So pleased, thanks
Ami Gasparro
Ami Gasparro
24 August 2022
The best customer service! Every question was answered promptly and all discount codes were supplied along with free postage and a gift. What can I say, my parcel arrived within 24hrs and everything was packed really well with attention given to the breakables. Everything arrived intact and in excellent condition. The items are beautiful, I’m so pleased I ordered from @SJCARTIERLTD, I look forward to seeing what else I can find in his online shop, I really had to stop adding items to my basket!! Well done, you really have gone above and beyond and I’m so happy with my purchase. Thank you!!